How Social Media Login impacts on Ecommerce Engagement

Social Media Login and Ecommerce Engagement

It would appear from the most recent research is that more consumers are favouring using their social media account(s) to login to ecommerce sites in preference to a guest login/checkout process.

It’s long been known that the need and sometimes even the requirement to create an account has been a point of friction and can often lead to cart abandonment and lost sales.

Help to minimise cart abandonment

Offering a social media login option could minimise cart abandonment. Although Facebook is the most widely used social media login used by 60% of shoppers, with 65% of internet users having a social media account with one of the major social media platforms, there is every likelyhood that your visitor will have one.

In addition they are often logged into Facebook, Twitter and increasingly Pinterest and makes it a simple and straightforward process to click on the button of their preferred social media account.

Increase social media engagement

There is also some evidence that social media visitors like, share and comment more about the sites and products they are interested in and offers increased opportunities for wider reach and user engagement.

How Do Social Login & Sharing Affect Ecommerce?Monetate Marketing Infographics

 

The above infographic from Monetate gives a overview of some of the main points indicating that if you have not considered using social media as a login option now might be the time to rethink.

A lot depends, of course, on your product market, user demographic and type of industry but that is where testing comes into its own to measure the impact for your own site.

Happy testing! Let us know how it goes and post below any results you think worth note!

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Enforcement of cookie consent law for analytics not a priority

Analytics or feature based cookies are pretty low on enforcement scale

Different types of Cookies

Relaxed view on anlaytics cookies say ICO

As the deadline for the enforcement of the UK’s Privacy and Electronic Communications law looms even closer (26 May 2012) there has, at last, been some light and clarity about the rules surrounding the requirement of both informing and getting visitor acceptance of the setting of cookies and in particular those relating to the collection of analytics data.

Last year when the directive officially came into force, published a post (Can I have a Cookie, please? Maybe, but not for 12 months say ICO!), relating to the new requirements and highlighted the issue and the impact of possibly not being able to collect analytics data.

And, on the 27 March this year another one (EU Cookie Law – will you be prosecuted?) highlighting that very little had apparently been done, the issue addressed or indeed any real guidance given.

At last, some light on the Cookie Law implementation

Nothing very much has changed and some form of consent will still be required in relation to setting cookies for analytics data collection other than the ICO stating,

“Provided clear information is given about their activities we are highly unlikely to prioritise first party cookies used only for analytical purposes in any consideration of regulatory action. The ICO will also be issuing further guidance shortly which will provide further details on analytics cookies reiterating that they are covered by the new changes. We will also give our view on the applicability of implied consent for these and other cookies”

That statement indicates that there is a low likelihood that collecting analytics data will be given a high priority in terms of enforcement and prosecution but it doesn’t remove the requirement of obtaining consent,

“In practice we would expect you to provide clear information to users about analytical cookies and take what steps you can to seek their agreement. This is likely to involve making the argument to show users why these cookies are useful.

Although the Information Commissioner cannot completely exclude the possibility of formal action in any area, it is highly unlikely that priority for any formal action would be given to focusing on uses of cookies where there is a low level of intrusiveness and risk of harm to individuals.”

UK Cookie Law – At last some guidance

As reported in Outlaw.Com The International Chamber of Commerce (ICC) UK has only recently issued new guidance (15-page / 296KB PDF) on cookies which has been welcomed by the ICO (Information Commissioners Office) and contains information on the different categories of cookies that website owners often use and when consent to those cookies will be required.

The guide also includes examples and suggestions of wording which website owners can use when asking for various types of user consent.

David Evans, group manager for business and industry at the ICO, said in a statement,

“The ICC UK guidance provides useful information on how organisations can achieve this and reinforces the ICO’s key message that giving users better and more consistent information will make it easier to gain their consent.”

“We are almost at the end of the year long lead in period and it is vital that organisations start demonstrating that they are moving towards compliance,” Evans said, according to the ICC UK’s blog.

The guide is intended to help website operators educate their visitors and make it easier to gain their informed consent for the use of cookies on their websites.

The hope is that if the information given to users is consistent across different websites they might visit they will more quickly become familiar with what cookies are used for and why.

Browser setting to control cookie setting

The use of a browser’s settings is specifically identified in the e-Privacy Regulations as a means of giving consent, however, compliance with the new cookie law will only be achieved if enhanced browser settings allowing users to express consent to cookies being set are used in conjunction with the supply of adequate information to users, when appropriate, about the cookies consent is being sought for.

The Government and the ICO have said that browsers will be an important part of giving users the increased access, information and control required by the law.

Government has been working with browser manufacturers to see if browsers can be enhanced to give users easier access to settings and to make those settings as informative and easy to use as possible but, unfortunately, this is work-in-progress and implementation is still some way off.

The cookie laws are designed in the main to control the proliferation of 3rd party cookies, generally used for tracking purposes rather than 1st party cookies and existing browsers do offer some controls over the setting of these cookies in their privacy setting.

As highlighted in first post last year, if 3rd party cookies are set to request consent status the user experience is both frustrating and annoying.

There are that many cookies being set as various actions are performed it makes the process equivalent to pulling teeth without and anaesthetic! Any implementation built into browsers will have to overcome some real problems if they are to become the de-facto method for cookie control.

The ICC guide is designed as a good and first tool to aid compliance in the absence of enhanced browsers but will continue to be a relevant tool once enhanced browsers become available as it might be impossible for browsers to address all the various requirements for full compliance to the EU directive on cookie law implemenation.

What we should all realise is that, although there is light at the end of the tunnel and there probably will be methods universally introduced, we can’t behave ostrich-like and just stick our heads in the sand and hope for the best.

The takeaway is that we can’t rely on others to come up with solutions and we have to take some action on our own to try and achieve full compliance.

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EU Cookie Law – will you be prosecuted?

Impending enforcement of European Union Cookie Law directive!

Last May posted an announcement by ICO (Information Commissioner’s Office) that New Laws for the use of cookies that store online user information were to be introduced on 26 May 2011.

handcuffsThe announcement made it clear that websites that don’t comply with the european law directive could be prosecuted with large fines levied but that enforcement was being delaying for a 12-month period.

The delay was to allow time for site owners, developers and other interested parties to understand and apply necessary controls to achieve the required compliance.

That date (26 May 2012) is not far off, now, and to be honest it appears not a lot has been done to date!

It may be that as it is only an EU (european union) directive the rest of the world is just ignoring the issue and as such will continue ‘business as usual’.

Some light at end of tunnel for Google Analytics

In December 2011 the ICO produced another document Guidance on the rules on use of cookies and similar technologies (pdf) which on the very last page and almost the very last paragraph gives some indication that although not strictly in compliance with the directive there is a chink of light particularly in relation to applications such as Google Analytics.

Different Kinds of Cookies

Different Kinds of Cookies

1st & 3rd party cookies

The purpose of the directive is vague but has been introduced largely from a privacy perspective to control the proliferation of platforms tracking user entered data including browsing habits to enable the publishing/pushing of personalised advertising to web site visitors based on their online behaviour and browsing history.

Ad targeting works over multiple websites following browsers from site to site storing information in 3rd party cookies (small text files set and stored on your website) tracking your search, browsing history and other data so that advertising can be targeted to your assumed interests based on how and what you view and engage with online.

It is largely these 3rd party cookies and tracking I believe the directive was envisaged to control but it seems to have been applied across the board to include 1st party cookies which many sites use for shopping cart tracking, storing of user preferences and for analytics to monitor web site visitors when browsing sites.

Many 1st party cookies are session based and expire when a visitor leaves the site or last for specified periods as is the case with analytics to identify returning visitors and are anonymous in that they do not store personal user details.

Although 1st party cookies are covered by the directive the most recent ICO guide gives an indication that, in the case of analytics cookies, there might just be a relaxation of enforcement where they are concerned and they will not be priority area of concern.

The following is the section of the guide (at the very end) which is relevant:-

Q. We only use analytical cookies – if nobody consents that will seriously restrict the amount of information we can get to improve and develop our website?

A. The Regulations do not distinguish between cookies used for analytical activities and those used for other purposes. We do not consider analytical cookies fall within the ‘strictly necessary’ exception criteria. This means in theory websites need to tell people about analytical cookies and gain their consent.

In practice we would expect you to provide clear information to users about analytical cookies and take what steps you can to seek their agreement. This is likely to involve making the argument to show users why these cookies are useful.

Although the Information Commissioner cannot completely exclude the possibility of formal action in any area, it is highly unlikely that priority for any formal action would be given to focusing on uses of cookies where there is a low level of intrusiveness and risk of harm to individuals.

Provided clear information is given about their activities we are highly unlikely to prioritise first party cookies used only for analytical purposes in any consideration of regulatory action.

What is important is that it should still be made clear to visitors that if cookies are used what they are being used for and there is an opportunity for them to control their use.

It is not clear, however, whether simply providing browser-based information on how to control the use of all types of cookies will be enough to satisfy the legislation and a close watch on developments over the next few months still needs to be made.

There are methods available which help achieve compliance and if anyone is concerned about how they might be affected WebMedia can provide an audit of cookies used on your site and the means to bring your site into compliance with the legislation.

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Is SEO bad? No, but a penalty for over-optimised content!

Google will penalize if you over-optimize!

Your site in the sin bin!

This penalty is only 10 mins. A Google over-optimization penalty could be a lot worse!

During a recent SXSW panel Google’s Matt Cutts announced that Google has been working on a new penalty that targets over-optimized or overly SEO’ed content.

It will penalize sites that optimize for search engine ranking rather than specifically for relevance to entered search terms.

Or put another way; not focused on ‘customer satisfaction’.

He confirmed that the new over-optimization penalty is to be introduced into general search results during the next few weeks or month.

Google confirms the importance of inbound marketing

Google’s head of search spam division, Matt Cutts, said, “The purpose is to level the playing field”, giving sites that have good content and a high degree of relevance to the searched for terms, a better shot at ranking above sites that have not as good content but rank better due to primarily SEO techniques.

Interestingly, only in 2009, Matt Cutts during a Q&A stated that there was no specific penalty for over-optimisation but dropped a hint…

Perhaps the above video clip might have given a clue and this most recent announcement should come as no surprise as Google has been pushing the idea of relevancy for some time and posted their intent with the first Panda update last February and subsequent updates through the year.

It’s not clear whether Cutts intended to make the announcement now or not as his comments were prompted by an attendee who asked:

“With so many SEO companies showing up claiming to do SEO, a lot of markets are getting saturated with optimized content.

What are you doing to prevent, for example, if you’re looking for something, and the first page is just optimized content, and it’s not what you’re actually looking for? Are you pretty much out of luck if you’re not optimizing your site but it has relevant content?

If I’m a mom or pop and I’m trying to optimize a site by myself, I’m going to get beat by people paying thousands of dollars.”

What impact will it have on SEO?

One could be smug, if from an inbound marketing standpoint, you have already adopted that content strategy and been applying that principle in your online internet search marketing and SEO activities.

The announcement makes clear that good content is as important or even more important than it has ever been and that Google intends to penalize sub-standard and low-quality sites and marketers.

How not to attract a Google penalty?

It’s pretty simply! Don’t over-optimize your content! Or, put another way; focus on the needs and expectations of your intended visitors.

You need to focus on a topic-driven content strategy not one driven by keywords alone. In other words a content strategy focused on what readers want and not included simply to achieve a high search engine ranking.

It is the direction that Google has been pointing towards since last year’s Panda updates started to roll out.

And, it seems will continue to be their main focus for the future. Have you got an inbound marketing content strategy in place?

If not we can help, give us a call on 01506 517037 or just fill in the little form at top of page!

More reading on the subject from:-
Hubspot: Google’s Pending Algorithm Update to Penalize Over-Optimized Content
Search Engine Land: Too Much SEO? Google’s Working On An “Over-Optimization” Penalty For That

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Facebook timeline for Business Pages is here!

Facebook business page timeline goes live!

As suggested in earlier post regarding new Facebook timeline for personal profiles, and perhaps a bit sooner than expected, Facebook has launched it timeline for business pages.

It follows along similar lines as your personal timeline with emphasis being given more to images (they are now shown larger in your status updates).

The new Facebook Pages Timeline allows you to:-

Brand your Page
Add a unique cover photo and showcase your most important news on your Page timeline.

Highlight what matters
Pin a new post to the top of your Page each week so people notice what’s important.

Manage everything in one place
See and respond to your recent activity and private messages right from the top of your Page.

So down to business! How to set it up and get started

There is no point in re-inventing the wheel as Hubspot have already done that in getting The Complete Guide to Setting Up the New Facebook Page Design out within hours of the launch so to get the low-down on what, where and how to do things click on the link above or here.

It is pretty straightforward but take care to read the bit about what Facebook highlights is not acceptable to include in your cover images.

Best Practices For the New Page Design

In addition to the tried and tested Facebook marketing best practices you’re likely already using, here are a few additional ones to add to your list, brought to you by the brand new page design.

1) Publish More Visual Content

2) Feature Custom Tabs in Views & Apps Toolbar for Lead Gen

3) Edit Images That Appear in Your Views & Apps Bar

4) Make Sure Your Best Posts Appear on Your Timeline

5) Pin New Featured Promotions Every 7 Days

In addition to following the guidelines in the guide by Hubspot a good idea would be to take the tour for a bit of insight.

Have already updated & published a couple of clients Facebook pages (they can be seen here):

http://www.facebook.com/Corbie.Inn.Boness
http://www.facebook.com/BonnieBoness

Let us know how you get on in the comments below. Or, if you have any questions post them too!

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Panda is a year old – were you affected?

Panda – a year on!

The Panda updates have been a regularly commented on feature of search in the last 12 months since it burst onto the scene last year. Much has been said, criticised from some quarters and some horror stories reported.

In all, however, there is a general consensus that it has improved the overall quality of search results and the chest thumping was mainly from some providers caught in the cross-fire from low-quality and low-value content.

The following infographic by Search Engine Land gives a breakdown of each release and its effects.

The

Panda: The Timeline – Posts from Search Engine Land relating to each update:-

Has it impacted on you, if so how and what have you done to address it?

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Pinterest – is it a useful business tool?

Pinterest! Is it useful for business?

With the amount of ‘talk’, blogs, tweets, posts etc about the newest social media platform, Pinterest, it is difficult to ignore so…

A few weeks ago requested an invite (still by invitation although you can just request one) and was given access a couple of days later.

Setup profile under business name (http://pinterest.com/webmedia/) and created/changed the default boards; one of which was ‘Art that does it for me!‘.

It is a relatively straightforward process setting up your profile but there are always do’s and don’ts and this list from Mashable gives some guidelines: 8 Strategies for Launching a Brand Presence on Pinterest.

Added 5 images from around the web and interestingly, within a few minutes, received notifications from Pinterest that 2 images had been ‘liked’ and one of them had been re-pinned 4 times.

Not a bad response for not very much effort in a very short time! And, again, interestingly, none were from anyone I had followed or following me so Pinterest would appear to have a wider reach than some other social media platforms.

Opportunities are there if creative!

Similar to most other social media platforms it is not intended as a sales billboard but, depending on the your business type and demographic, it does have some possibilities if planned and approached creatively!

As an example, during the Oscars, if you were in fashion, jewellery retailing or similar, you could have added an Oscars board highlighting similar products from own site (there were already countless).

Or you could have added comments to existing boards with an embedded link. As a test, just did that on one relating to The Artist, which was showing in Hippodrome in Bo’ness, with a link back to upcoming Silent Movie Festival on a related client site.

Demographic similar to Facebook

It would appear that similar to FB the majority of users are female (68%), of a younger age group (25-34), half have children and in higher than average income group. If that is your target demographic then it should be on your ‘investigate’ list. Infographic: http://mashable.com/2012/02/25/pinterest-user-demographics/ for more user data.

SEO opportunites also exist!

From a search optimisation perspective it also has, at least at present, some opportunities. Each pinned item can have a description and within the description a link can be added.

That link could be to additional resources related to the pin but it could also be, when and where relevant, to a page on your own site.

At present, and it may change, but all links are ‘follow’ and not the more usual ‘no-follow’ so any embedded link will transfer valuable page authority to target page as each board/pin page appears to have a Google Pagerank of ’6′; not always easy to get in normal circumstances.

As usual most of the stats relate to research carried out in the US but can easily be extrapolated to the UK for more localised opportunities.

Whether it turns out to be an essential business tool or just another option in your overall marketing mix remains to be seen but, at least, one eye should be focused on Pinterest and maybe even investigated in a bit more detail.

There is no time like the present so go ahead and dive in! If you already have, let us know your opinion and how your using it and how successful it is!

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The State of Inbound Marketing – Hubspot Report & Webinar

Inbound Marketing in 2012

Hubspot is an acknowledged and leading supplier of inbound marketing automation and marketing software. They are often seen to lead the way in driving the concept that has turned marketing on its head.

Inbound Marketing v. Outbound Marketing

Inbound Marketing Sales FunnelTraditional or Outbound marketing is predominently broadcast and interruption based seeking to attract the attention of the passer-by or passive viewer who is often neither interested or in the ‘market’ at the specific time of being confronted with the broadcasted message.

Inbound marketing has reversed that process and seeks to attract both receptive and interested potential customers by various methods, techniques and media platforms.

Inbound Marketing is an umbrella terms for all your online activities

For most small and medium sized businesses the investment in marketing automation may be outwith their budget but the concepts, processes and methods can nevertheless be adopted and many carried out quite successfully.

SEO, search marketing, email, social media are all represented under the umbrella of inbound marketing, contributing at different times in different ways in the process of finding, engaging, nurturing and eventually converting visitors into leads and paying customers.

View more presentations from HubSpot Internet Marketing

Inbound Marketing Report 2012

Posted last year, about the importance of inbound marketing backed by  information from Hubspot and the marketing resources they continually publish (they don’t just talk the talk, they walk the walk) are always of interest and worthwhile for any business providing valuable insights that can be acted upon.

This year’s Hubspot report is no different and the slides and the free report below highlight 20 new insights into inbound marketing’s continuing importance.

There is even a free webinar you can sign up to for a deeper understanding of what you might be able integrate into your own marketing activities.

But be warned! If you signup you will then be entering the top of their marketing funnel. The silver lining is that you will be able to experience and perhaps get a better understanding of the process for yourself!

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What should site bounce rate be?

What is your sites bounce rate?

Bounce Rate by Industry

Click for larger image (opens new window)

“Are you using any website analytics?” is not a question that you generally need to ask a new or potential client as it is easy enough to find out for yourself but it’s surprising just how many sites don’t!

Even if Google Analytics is installed, asking, “What is your site’s bounce rate“, although a fairly simple and straightforward question, it is often surprisingly answered with a questioning look!

Even if it is known it is often not fully understood or why it is important and their first question is generally, “What should it be then?”.

Their questioning look invariably returns when answered with “Well, it depends”! Perhaps, not too helpful but true all the same.

Visitor Engagement

It depends on a lot of factors; type of site, industry sector, page landed on, where the visitor arrived from (referrer) eg search, ppc, blog comment, social media (facebook, twitter, youtube, google+ etc).

In essence it is a measure of user engagement but the headline site bounce rate is not a good figure to focus or obsess about as is the case with much averaged site metrics.

The important level of analysis is at the page level and in identifying pages with the highest bounce rates and understanding why.

A page with a high bounce rate might simply mean the visitor found what they were looking for eg address, telephone number, contact details or location map on their mobile device.

However, on a content page it could indicate a mismatch between the searched for key phrases and the page content, a badly laid out page or confusing design.

The Infographic alongside from Kissmetrics give some insights and helps explain some of the factors contributing to bounce rate levels and what to do about some of them.

Need more information or help to reduce your bounce rate and increase your site conversion rate call 01506 517037 or complete contact form above or here.

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Are QR codes (quick response) catching on at last?

QR Codes double in use in 2011

Mobile technology provider Nellymoser reported in Adweek that 8% of magazine ads in December 2011 included an interactive quick-response or QR code compared to 3.6% in January.

WebMedia on FacebookIn a survey of the top 100 magazine titles throughout the year there was an increase in the use of QR codes particularly in the beauty, fashion and home sectors with almost 40% of ads including the code.

Highest uptake of interactive qr codes in women’s magazines

Most of the codes were in women’s magazine titles with the top brands, John Frieda 82, L’Oreal 79, Cuisinart 74, Garnier 72 and Revlon with 67, driving the increase.

The research carried out found that a record 4468 mobile action codes broadly defined to include all 2D barcodes, QR codes, Microsoft Tags, and watermarks were printed in the top 100 U.S. magazines during 2011.

Earlier research into the use of 2-D codes in magazines showed that although a relatively new technology it was starting to catch on with readers and this research tends to support that finding.

To understand how the QR code was being used in magazine advertising, Nellymoser surveyed all the issues of the top 100 U.S. magazines by circulation during 2011.

Publications that required a membership, such as AARP magazine as well as regional titles were ignored with the study limited to national titles readily available on newsstands.

Nellymoser counted and analyzed every page during 2011 resulting in 164,255 pages analysed. In quarter 4 of 2011 they found:

  • 47,788 total magazine pages, up from 40,300 in Q3.
  • 21,790 total advertising pages, up from 18,407 in Q3.

Every QR Code, Microsoft Tag, Spyderlynk SnapTag, BEE Tag, JagTag, Digimarc watermark and other codes were scanned with either an iPhone or Android device with every code activated for every campaign, every video played and every web page visited.

Needs more information how to use the interactive code and why

According to Roger Matus, executive vp of Nellymoser, while readers increasingly understand what the odd-looking symbols are, the codes generate more engagement when they describe the benefit the user will get after scanning them, whether it be free content, coupon or any other incentive.

However, there is still room for improvement as one-third of ads that ran in 2011 didn’t include that basic information.

Main use of the QR code

There were four types of campaigns that advertisers mainly used qr codes for:

  • Video demonstrations and branding
  • Data capture and list building
  • Links to e-commerce sites and local store locators for brick-and-mortar outlets
  • Facebook and Twitter social media sharing links.

Interestingly, Nellymoser also found that the more qr codes an individual magazine issue contained, the higher the response rate.

Nellymoser pdf report

Click to enlarge and scan with smartphone for pdf report

So if you are considering adding any qr or other interactive code to your advertising make sure the publication is promoting the use of qr codes with all their advertisers!

The full report can be obtained from Nellymoser in pdf format download here or by scanning QR Code alongside.

Are you adding QR codes to your inbound marketing strategy? How have you used them?

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